Knowledge Books
Support numbers for Winforms, MLS, SupraKey, Homeworks
Need assistance or support with Winforms, MLS, SupraKey or Homeworks? Here are the direct support numbers to call for assistance:
Winforms Support - 586-840-0140
MLS Listings, Inc - 866-734-5787
Homeworks - 408-874-0200
SupraKey - 877-699-6787
Having trouble logging in to the SCCAOR website
Having trouble logging in to the SCCAOR website.
1. REALTORŪ Members; be sure you are using your DRE number as your Username, and the last four digits of your SSN as your password.
2. REALTORŪ Members; try adding or taking away a zero'0' in front of your DRE number (License #). This is dependent upon how your data was initially entered. If you need more information or would like us to update this in our records, please contact the IT Department at 408-215-7490.
3. REALTORŪ Members; it is possible that we do not have your SSN on file, if this is the case contact us so we can update your records.
4. Affiliate Members; be sure you are using your NRDS number as your
Username and that your last name is entered in small characters
5. Affiliate Members; be sure your CAPS lock key is turned off
Having trouble with WINForms or RELAY
Having trouble with WINForms or RELAY
C.A.R. can help you with all of your WinForms and RELAY issues.
Please contact WinForms/RELAY technical support at 213-739-8265.
Winforms software
Winforms is available via download only, from http://www.winforms.com/. If you are having trouble downloading, please call WinForms technical support at 213-739-8265.
Reil issues
SCCAOR is your association and board only. Please contact REIL for any login or MLS questions at 408-873-0200
What type of phone line can I use with the Key Cradle?
The Cradle is equipped with a modem that enables the DisplayKEY to dial KIM to transmit and receive information. The basic Cradle is designed to be used with a regular, analog phone line. An analog phone line is a standard phone line usually found in a home.
You may have a DSL line instead of an analog line. DSL lines can also be used, but may require a filter. You can purchase a filter at any audio/video store.
The Cradle cannot be connected to a digital phone line. Digital lines are usually found in office buildings. Connecting your Cradle to a digital line can damage both your Cradle and phone line.
Can I use my Cradle if I do not have an analog phone line?
Supra makes a Cradle that connects to the USB port on your computer. The USB Cradle can be obtained at the SCCAOR Membership Department by exchanging your current Cradle for an USB Cradle. It comes with instructions and software that you will need to load onto your computer. The DisplayKEY will update weekly through your Internet connection.
What should I do if I cannot eSYNC from my Cradle?
If you have trouble with your Cradle or DisplayKEY, you can call the Supra Support line at 1-877-699-6787.
You can also try resetting your Cradle. You can reset your Cradle by unplugging the power cord from the wall outlet, waiting 10 seconds, then plugging it back in. You may also reset the Cradle by using the reset switch. The reset switch is a tiny opening on the back of the Cradle next to the telephone port housed. Insert one end of a paper clip in to the reset opening and press the reset switch to reset the Cradle.
What do the colored lights on my Cradle mean?
A green light on your Cradle means that the DisplayKey is charging, an amber light means the key and Cradle are communicating, and a red light indicates an eSYNC is occurring. Do not remove your key during an eSYNC.
My DisplayKEY says it is expired. How do I update it?
There are fours to update your key:
1. Have your key on the Cradle the night before it expires.
2. Perform a Manual eSYNC. Start by pressing enter on your key. Press the down arrow until you reach “Manual eSYNC”, then press enter. Your key will show the message “Place key on the Cradle”. When you place your key on the Cradle, it will call out and update.
3. You can also call the KIM voice number on the back of your key. This is an automated system that will give you an update code to enter into your key manually. You can also go to KIMweb at www.supraekey.com to retrieve an update code. Remember that these types of updates are only good in between cradling your key.
What does the error code on my DisplayKEY mean?
Error codes are located in your DisplayKEY User Guide. This instruction book was given to you with the lease of your key. The User Guide can also be found on KIMweb through www.supraekey.com. Some codes can be easily corrected and others may require you to call Supra Support at 1-877-699-6787. You may also call them if you do not have access to a User Guide.
To check what errors may have occurred, press enter on your key and scroll down to “Error Codes”. Press enter to view the current error codes. The codes are displayed along with the number of times the error occurred. For example, the error code 4000 means that error code 40 occurred once.